We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.)

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
SHIPPING POLICY / DELIVERY POLICY
Please be assured that in stock orders received Mon-Thur are shipped within 24-48 hours; exception: US Mail. Express shipments can be quoted for overnight, 2-Day or 3-Day shipping. Orders needing express shipping quotes must be placed by 12PM PST in order to process that same day will ship out within 48 hours of purchase.  We will determine the most efficient shipping carrier for your order.  The carriers that may be used are: U.S. Postal Services (USPS), United Parcel Service (UPS) or FedEX.  Sorry, but we cannot ship to P.O. Boxes.  If you’re trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing. If you require express or 2 day shipping, please call us at (415) 695-7748 for charges.

SHIPPING AND HANDLING COSTS:
(lbs)    Ground    Priority    Int    
  2.0$10.00    $21.00    $60.00   
  3.0$11.00    $23.00    $70.00   
  4.0$11.00    $26.00    $80.00   
  5.0$12.00    $30.00    $90.00   
  6.0$12.00    $31.00    $100.00   
  7.0$13.00    $34.00    $105.00   
  8.0$13.00    $37.00    $108.00   
  9.0$14.00    $40.00    $113.00   
10.0$15.00    $43.00    $118.00   
12.0$17.00    $48.00    $130.00   
15.0$20.00    $55.00    $145.00   
20.0$24.00    $67.00    $168.00   
25.0$29.00    $79.00    $190.00   
30.0$34.00    $91.00    $210.00   
35.0$43.00    $104.00    $235.00   
40.0$48.00    $125.00    $252.00   
100.0$90.00    $265.00    $450.00   

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax.  In state orders will be charged 8.5% sales tax.

CANCELLATION & RETURN POLICY

CITIZEN:Citizen trusts that you will be satisfied with the merchandise you purchase through our website. However, if for any reason you must return an "in stock" item purchased on our site, you may do so within 14 days of receipt for a store credit or a refund in the form of the payment you used to purchase the item. You will be credited for the cost of the merchandise plus any additional taxes, but not for shipping costs.

Please follow these instructions for a quick and easy return:

    1 Call our office at 415-695-7748 or email us at info@citizen-citizen.com to notify us of the return and to receive a return address.
    2 Ship the merchandise being returned in its original packaging to the given address. If this is not possible, please pack and seal the item securely with all of its original materials. Merchandise that is damaged during return or incomplete upon receipt will not be accepted.

You will have 14 days to return your merchandise after receiving return address. For refunds, we will issue a refund of your purchase within 7 business days for the original purchase price of the item being returned minus shipping. Should the return be due to defect or erroneous shipment, we will pay the shipping costs to send a replacement or repaired product back to you.